Frequently asked questions

We're busy working on the policies and technology as we speak. We plan to go live 19 November and we encourage you to join our waitlist so we can share our launch updates and deals with you.

We offer a simple, all-in-one policy management platform built for early childhood education centres in New Zealand. We help you stay compliant with Ministry of Education licensing criteria and other requirements by keeping your policies up to date, reviewed, and easy to understand.

Yes. Every policy we provide meets current New Zealand ECE regulations, including the Education and Training Act 2020, Education (Early Childhood Services) Regulations 2008, Licensing Criteria for Early Childhood Education & Care Services 2008, and guidance from Te Whāriki. When rules change, we’ll update your policies and let you know what to do.

We take the effort out of the policy review process. Policies are reviewed on a schedule, and staff and whānau can give feedback. The review date and changes are recorded so you can show evidence of consultation if you’re audited by the Ministry of Education or the Education Review Office (ERO).

We're watching events unfold like the rest of the sector, and will make sure our policies reflect the latest regulatory requirements.

We want to work with centres to provide the best solution we can, which may mean offering optional policies that exceed requirements. If you have a preference or perspective you'd like to share with us then please get in touch.

Yes. You can tailor selected policy statements to reflect your centre’s values, language, and kaupapa. Most wording is required and can't be changed – this is to ensure your policies remain compliant. We show you exactly where customisation is safe, and where legal wording needs to remain unchanged.

Our core policy pack includes over 50 policies required for ECE compliance in New Zealand. Using our resources can help to strengthen your centre’s professionalism and internal processes — without overloading your team. We focus on plain language and practical application.

No. You can access all your centre’s policies online, any time. All you need is a device with internet access.

You'll have a clear record of who's read your policies, and when – making it easier to discuss implementation with your staff.

We can help you transition from your policies to ours. The benefit of letting us manage your policies is that they'll never go out of date and are assured by industry experts.

Āe. Where possible, our policies can include key kupu Māori. You choose from certain kupu and these are incorporated into your policies. Certain wording can't be changed for legal reasons. We do have space for you to reflect your cultural practices and values.

Absolutely. We'll have demo's available on our site, or you can arrange a time with us for a walkthrough. Send us a message and we'll be happy to talk more.

Yes, ECEDocs is a service designed and built by SchoolDocs Ltd. The same expert policy team write and manage each policy using specialist knowledge from their experience in New Zealand Education. Our team are based in Ōtautahi Christchurch

Yes. When the updated Licensing Criteria are released by the Ministry of Education, ECEDocs will update our policies to align with the new licensing criteria. All ECEDocs customers will get this update our policies to remain compliant.

Many centres try to write their own policies or adapt free templates, but this often leaves gaps. The best option is ECEDocs – ready-to-use, expert-written policies designed specifically for New Zealand ECE centres, always aligned with regulations.

Policies should be reviewed regularly, especially when legislation or licensing criteria change. ECEDocs makes this simple by providing you with a review schedule and making updates to keep your policies compliant.

When legislation does change we automatically update policies for you, so you’re always compliant without hours of extra admin.

ECEDocs is a purpose-built online system for New Zealand ECE centres. It keeps your policies in one place, easy to access for staff, families, and ERO.

With ECEDocs, your centre’s unique philosophy and approach are reflected in your policies. We provide expert wording, tailored to your service type and values.

ECEDocs offers a subscription that ensures your policies are automatically updated with every regulatory change – no need to chase updates or worry about missing something.

In New Zealand, ERO expects policies to be current, accessible, and well understood by staff. ECEDocs helps you prepare with always up-to-date documents, easy online access, and a clear review process.

Online policy management with ECEDocs saves time, reduces stress, improves staff and parent access, and ensures you’re always ERO-ready.

Policies must be reviewed regularly and whenever legislation changes. With ECEDocs, updates are made for you — removing the guesswork.

Look for expert-written content, automatic updates, easy access for staff and families, and compliance support to guide you when questions pop up. ECEDocs includes all of these.

Yes – ECEDocs makes policies easy for families to access online, so communication is clear and consistent. And during policy reviews, whānau can use ECEDocs to submit feedback.

ECEDocs is designed to support centres through every ERO visit — with policies that are always current, compliant, and simple to share.

Yes – ECEDocs is the only dedicated New Zealand service that automatically updates your policies when regulations change, so you never fall behind.

ECEDocs reduces hours of paperwork by managing policy writing, updating them for you. Plus you have a single location to direct your team to – freeing up time for teaching and leadership.

You can draft policies yourself, but it’s time-consuming and easy to miss details. ECEDocs will update policies as soon as the new licensing criteria are released – so your centre is ready.